Google Rating

4.9

Based on 23 reviews

Smart Solutions IT Services

4.9

Jenni Lawton

06:30 09 Feb 23

I was super impressed with Raj for his professional, timely and friendly support. I was having trouble with my new laptop. Raj made the whole process so painless. He didn't try to bluff me with 'IT speak' and made me feel like no question was silly. I'm so glad that I called and will use his services and confidentally recommend him

Akash Khatri

08:35 15 Aug 22

Friendly team, cheers boys

Bibek Thapa Chhetri

01:15 08 Aug 22

Prompt response time and highly qualified techs. Thank you for giving us good service

Kevin Ng

02:29 13 Jul 22

SSIT really helped us with our business process at critical times.It was 10pm late night. Not only they answer my support request, they worked to solve my issue so that our business process can continue, all within 2 hours.

Preunicollege Bellavista

04:38 04 Jul 22

We came across SSIT when looking for IT consultants in Sydney. We got the professional advice we were after. They helped us move our business to the cloud. The implementation was seamless.

NiSh Sharma

10:12 03 Jul 22

Very good customer service. Will highly recommend them.

Pro DEntal

00:43 18 Mar 21

We have a very good working relationship with them and they have been supporting us from the very beginning when we needed help setting up right through to our expansion into an office where they provided a full IT Service. We have always found them helpful, able to work to tight schedules and able to explain things in a simple and effective manner. It is important to have IT Support which you can rely on and can trust and luckily this is something which SSIT is and that’s why we can fully recommend there full range of services.

Michael Bell

02:49 09 Jan 20

Albert is a legend!

Darren Riekie

00:34 20 Sep 19

we would highly recommend SSIT. They deliver a friendly and reliable service. we have been clients for many years.

John Burgess

01:52 19 Sep 19

SSIT have been kicking goals for our business for a decade.

Eddie Mostaghimi

23:10 03 Sep 19

Highly recommend SSIT, they provide a great service, always happy to help, very good at what they do.

00:53 28 Aug 19

We have been working with SSIT for the past 2 and a half years and have been continually amazed at their level of service. Their knowledge, expertise and positive attitude deliver IT solutions to our business in a prompt and professional manner. We cannot thank Raj & the Team highly enough.

David Oliver

23:53 27 Aug 19

SSIT are there for our small, local not-for-profit organisation at a moment's notice when we require a change to our IT systems or experience problems. They pro-actively look after our systems and make important options and recommendations for us to consider, often before a problem strikes. The team are guru-level at what they do, go the extra mile for us, both courteous and professional. We have engaged them for about 3 years and would have no hesitation in recommending their service to others.

Nathan Bennett

01:42 15 Aug 19

Very helpful - have been a long term customer and will continue to be into the future, thanks team.

Hassan Hodrouj

04:01 31 Jul 19

SSIT has been supporting us from the very beginning when we needed help setting up right through to our expansion into an office where they provided a full IT service. It is important to have IT Support which you can rely on and can trust and luckily this is something which SSIT at and why we can fully recommend there full range of services.

Anita Croser

02:42 05 Jul 19

I've been a client of SSIT for the past couple of years and have used Raj's services when moving offices and setting up my new IT infrastructure, as well as for ongoing IT support. I've used other IT professionals in the past, but none of them have had the same level of expertise and professionalism as SSIT. Highly recommended!

Vik Nankany

10:38 08 Sep 15

SSIT has been managing my business IT for all my requirements for the last few years. Not only are they efficient and experienced, the support is really prompt which is very important to me.I can rely on them regardless of where I am doing business as they understand what running a business is about and value my time and need to be productive.I would recommend them to anyone that wants to optimise their infrastructure.Vik NankanyDirector - Standards Consultancy

Dev Singh

01:46 18 Jul 14

Have been a customer for last 3, years, fantastic personalized service at affordable price.Highly Recommended

Analir Pisani

03:36 05 Oct 19

Good customer service

vik200

08:02 07 Sep 15

Great service and highly professional staff really recommend for small businesses and/or offices, who spend lot of money to fix things by themselves, leave it to professionals SSIT.Vik SharmaSGA Technology Pty Ltd.

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About Us

How to select an IT company in Sydney

Name: Smart Solutions IT Services
Price range: $$$

A quick google search will reveal that there are hundreds of IT Companies in Sydney. How do you decide which one is the right fit for your business?

Tips on selecting the right IT company for your business

Ask for Recommendations - always check with people you know and trust (or other similar sized businesses in your industry group) to find out if they are happy with their current IT Provider

Check Response Time - how quick are they to respond to your website enquiry, phone call or email. It's a good reflection on the response times you can expect when you place your support call with them

Choose Local - go for an IT company that is within 1.5 hours driving distance from your office(s). No matter how they justify this, but it does make a difference when they have to rush to you to replace faulty hardware in an emergency

Company Size - you will find EITHER big IT companies focussed on the corporate end of the town (not really concerned about small to medium businesses with anything less than 100 computers) OR you will find the one-man-band IT Technician pretending to be an "IT Company". You must select and IT company with has at-least 5 or more staff. This means that someone will be able to respond to you if your designated technician is too busy or unavailable.

Price - you want to go for a flat monthly fee! This is called Managed IT Service. This ensures that you don't get big bills when an inexperienced technician spends hours fixing your issues. Ask for the hourly rate: the average price to pay for a professional IT Service Company in Sydney is about $150 per hour. Anything less, you get inexperienced monkeys playing with your critical business systems. Anything more, then you are being overcharged.

Experience - check how many years the company has been around for. Ask them for referrals to their exisiting clients (both long term and new clients). Spend a few minutes speaking to them to get a true feel for what the company is good or bad at. Of course the IT company will give you their best clients to speak to, so go online and search online reviews. That's where you are more likely to find the bad points about the IT company you are considering

Interview Them - shortlist 2 or 3 companies and get them to come out and see you. Most companies offer this service for free. People do business with people whom they like. So, make sure you get along well with the person who comes to see you. If it's a sweet talking sales guy, then good luck! Therefore selecting a smaller IT company means you get to speak to the owner of the business or their lead technician - the one that you will actually be working with in the future.

Understanding of your IT infrastructure - any IT company needs time to understand your current IT setup and pain points. So, you need a mini "IT Audit" for the IT company to work out the details. The issue is that this takes time. If a representative from an IT company spends half a day understanding someone's business, they may or may not "convert" the client. So, they are reluctant to spend the time to understand your business. You are better off paying them a small fee (generally 2 to 3 hours labour) to work out the specifics of your business. This ensures there is no confusion and "hidden" costs that surface later. This way, both you and the IT company can go for the right solution and IT support agreement to start with

Don't Lock in to a Contract - we hear stories from suffering businesses time and time again on how they can't change their IT provider because they are under contract. The service was good for the first couple of months, then the response times just dropped, technicians don't know what they are doing, get a different monkey every time .... the reasons are endless! Once you are signed up on a 12 or 24 month contract, you are stuck! Ask the prospective IT company if they are willing to work with you on a month-to-month basis OR offer you a 3 month trial (with a 30 day notice to terminate the agreement). We believe any IT company who's good with what they do will be confident to offer a month-to-month commitment. This ensures you are not stuck with an IT company that you are not happy with!

Spending time in selecting the right IT company will save you a lot of grief later. As a business owner or the person responsible of the IT in your company, you must give this proper attention.

Have a look at our website for the services we offer. If you feel that SSIT is one of the IT companies that could potentially be a good fit for your business in Sydney, then we do offer a no-obligation Free Network Assessment

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About Us

How to select an IT company in Sydney

Tips on selecting the right IT company for your business

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