Any items not included in your plan will get charged on an hourly rate / quoted as a project upon request. For example:
|Adds/Moves/Changes||To Computers / Printers / Scanners / Router & Network Switches|
|Custom Software Upgrades||Line of Business Software Minor version upgrades (up-to 2 hours per month)|
|Manual Backup Integrity Testing||Annual Manual Test Restore of Servers from Backup to simulate a disaster recovery|
|Cyber Attacks||Labour to restore from backup after Crypto-locker / Ransomware attack. We highly recommend speaking to your Business Insurance Broker to add Cyber Security Cover|
|Hardware Issues||On equipment not supplied by SSIT / out of warranty|
|Projects||Server Upgrades / Cloud Migrations / Special user requests|
By signing up to one of our Managed IT Service Plans or using SSIT’s services in any way, clients accept the above terms and conditions.
Please contact us if you have any questions or need any clarification.