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Why your business needs a good IT Service Provider by your side

Even if your business has already moved to the Cloud

Do you find asking yourself the question: my business has moved to the cloud, why do I need an IT provider anyway and pay an ongoing fee?

There is no denying that Cloud Technology has taken the reliance away from traditional on-premises IT infrastructure. For pretty much all your SMB business requirements, there is an off-the-shelf offering available. For example:

Accounting: Xero

Website: simple easy to use platforms e.g Wix, Go Daddy Website Builder etc

Hardware: is lot more reliable, lasts longer, lot cheaper, and easily available either in Retail Stores like JB HiFi, Harvey Norman etc or online

CRM Customer Relationship Management software: monthly subscriptions available on a Pay as you Go (number of users based) pricing model e.g. Sugar CRM

Line of Business Specialised Business Software for pretty much any of your special business requirements e.g. Supply Chain Management, Ticketing System, Time Billing, Manufacturing, Design & Development, practice management, job tracking system linked to your accounting system

Questions to ask yourself are:

Do you know which product to choose?

  • Do you have the time to research, try, configure, implement, troubleshoot, train your staff?
  • Which laptop or workstation brand and model should I choose for my staff?
  • Are you happy being the point of contact in your business where everyone bothers you for anything IT related? What happens when you are busy, on leave or sick? Can your staff rely on someone else (who knows what they are doing and is available all the time to field support requests – or demands in some cases)?
  • What type of Internet connection is right (and offers the most value) for your business?
  • Do you even need a Server? If so, which one is better for your business: On-Premises or Cloud Hosted?
  • How secure is your IT setup overall?
  • Do you know which Anti-Virus, Spam Filter, Web Filtering, Cyber Threat Management or Backup Solution is appropriate for your business requirements and size?
  • Have you been hit by a Crypto-locker Ransomware Attack – yet?
  • Are ALL your computers up to date with the latest critical Microsoft Security Patches & Windows Updates
  • How confident are you about your IT Disaster Recovery plan? Do you even have one or you do you go by the Aussie attitude of: “She’ll be right mate!”?
  • What’s your Business Continuity Plan?
  • Are you on the ideal Remote access solution for your staff to work from home in the current COVID climate? If so, is it secure? Does it do what you want it to do 100% or is there a better online collaboration and video conferencing tool available now?
  • How confident are you that your current IT setup productive & efficient?
  • How do I protect my data and business IP?
  • Is your phone system costing you too much money and doesn’t have the features you need. In some cases, you don’t even know what features are ideal for you.
  • Is your specialised custom line of business application software linked into your Accounting system or are you double entering data – costing you time, money and mistakes?
  • Do you have someone available on-hand who provides pro-active IT recommendations?
  • Do you have someone to call and get advice on what’s best for you?

These are some of the questions we get asked everyday! We've been in the game since 2004 and more than likely have a solution for your business needs (or at least point you in the right direction).

Don’t hesitate to ask, we are here to help