FAQ

We service Greater Sydney and Wollongong regions. Head office is based in Caringbah, Sutherland Shire with satellite offices in Bella Vista, Sydney CBD, Minto, Kogarah, Helensburgh and Wollongong

Silver Plan is $25 per computer per month, Gold Plan (which includes unlimited maintenance support) is $90 per computer per month. Pricing based on minimum 5 computers.

Silver Plan includes Monitoring & Maintenance of all your computers. Gold Plan includes unlimited support for a flat fee per month. Please refer the Plan page on our website for details

During business hours, you will get a response within 15 minutes when you email the special email address provided to you. After hours, please call 1800 775 991 and press the option to be connected to our engineer for after-hours emergency support

Everything a small to medium business needs: hardware / software / network troubleshooting, email management, printer / scanner issues, slow internet, remote access & VPN issues to name a few

Our Managed Service Agreement has no lock in contract. It's a month-to-month commitment with no lock in contract, can be cancelled anytime with 30 days notice

As a business grows, the owner / manager (hopefully) realises that some things are just not worth their time. Acknowledging that yest, some issues are easy to fix by googling, however some issues can take you a lot more time to troubleshoot and resolve yourself. It simply pays to have an arrangement with a professional IT company who can resolve your issues promptly, while you focus the highest and best use of your time

No! All support engineers and staff are based in Sydney in our 100% Australian Help Desk

We have been operating since Feb 2004 (over 18+ years) in Sydney

Our engineers are highly qualified (most with Masters Degrees from Australian universities), Microsoft Certified and decades of experience supporting the SMB market in Sydney region

Yes, we are resellers for all major brands. We predominantly use business grade HP desktops, notebooks and servers with 3 year warranty. By purchasing from us, we cover the Labour involved in making a warranty claim, so you don't need to waste your precious time chasing the supplier

Yes, we have cover for Public Liability and Professional Indemnity. Certificate of Currency can be provided upon request

The mutual confidentiality clause in our Managed Service Agreement provides protection to your business IP etc. Our privacy policy (advertised on our website) demonstrates that we comply with the strict Australian government regulations

Yes, we are a Microsoft Partner, with decades of years of experience in supplying, installing, configuring Microsoft Windows / Office and all related software. We specialise in Microsoft Office 365