Calling an IT provider when you need help isn’t always as good an idea as it sounds. The representative you speak with likely has no idea how your business operates so in order to help, you spend minutes explaining what you do, what the problem is and they spend even longer finding the right technician that can help. This isn’t the best way to deal with IT frustrations which is why we’d like to introduce you to SSIT’s IT Help Desk.
With an IT Help Desk in Sydney from SSIT, you enjoy a single point of contact for all your technology worries while we enjoy robust tools that allow us to tackle your problems more efficiently than ever.
Our IT Help Desk system equips you with a user-friendly ticketing suite that lets you tell us your problems more easily and effectively while our experts will be on hand to help right away. This minimises frustrating and time consuming support calls for good.
Australia based technicians - all of our call centers are Australian based
IT expertise - our staff are properly trained to handle any request you have
Single point of contact - for all your technology needs without having to go through call forwarding and other time consuming processes
User-friendly interface - our Help Desk is understandable at a glance
Proactive prevention - we run performance reports to determine repeating problems to prevent them for happening again
Clear communication - that lets you attach files and references easily to ensure your needs are met the first time around
IT Help Desk is included in our Managed IT Service Plans
Get help exactly when you need help. Contact us to find out more
1/25 Captain Cook Drive, Caringbah, NSW 2229
Phone: 1800 775 991
Managed IT Service provider based in Sutherland Shire. Serving small to medium businesses in Sydney since 2004
© 2020: Smart Solutions IT Services
