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CategoryServiceSilverGold Platinum
Computers Desktops & LaptopsRemote Monitoring & Maintenance
Windows Updates Management
Auto Healing of critical services
Remote Login Software for quick support
Security Software Anti Virus Software License (valued at $6)
Cyber Protection Software License (valued at $7)
ServersRemote Performance Monitoring
Hardware / RAID Failure Alerts Monitoring
Windows Updates Management
Backup Failure Monitoring & Remediation
User SupportUNLIMITED SUPPORT Phone, Remote Login or Onsite Support for all maintenance items like issues with Operating System / Microsoft Office software / Email / Virus / Spyware / Malware / Printing / Scanning / setup email on Mobile devices / slow computers / Internet browsing / Network Connectivity / Remote Access
Health CheckAnnual site visit to physically check all computers and servers
NetworkManaged Internet Modem Router & Firewall
Server / Internet Offline Monitoring
Remote Access Management (VPN/RDP)
AD User Account Management
Email Account Management
Domain NameDNS Changes
Health CheckAnnual Health Check Audit on all computers
Warranty ClaimsLabour to deal with Warranty Claims from manufacturer on computers supplied by SSIT
IT ConsultingAnswering questions clients have re their IT setup / proposed changes / adviseFirst 15 mins only
Vendor SupportAssist Vendors e.g. Custom Line of Business Software providers / ISP / Telephony / Security Cameras etcFirst 15 mins only
Account ManagerDedicated Technical Client Account Manager
Strategic Business ReviewAnnual Face to Face meeting to conduct review and future planning
Disaster Recovery / Business Continuity PlanningDetailed Planning how your business will continue to function in case of a major disaster
After Hours SupportRemote / Phone Support Outside business hours (Mon-Fri 8:30am to 5:00pm) for CRITICAL EMERGENCIES ONLY


  • Professional Management of your IT Network using world’s best in class systems, hardware, software & cloud service providers
  • Access to 100% Australian owned and operated Support Desk in Sydney
  • 24 / 7 Monitoring of Servers and Computers with Auto healing function
  • Reduced risk of (expensive) down-time
  • Regular Maintenance & Optimisation of your IT network
  • Improved Performance & Reliability
  • Access to Customer Portal so you can see all your past and present support requests and invoices
  • Predictable IT Support investment that you can budget for. Please refer our detailed Terms and Conditions
  • Win – Win Situation. Flat Fee for you. We are only profitable when your IT works smoothly

Contact us to discuss your IT needs, so we can suggest a suitable plan & provide an obligation-free quote