Rapid IT Response

In Just 15 Minutes!

Offering Managed IT Support Services, Cybersecurity, IT Consulting, Cloud Solutions, and More

Serving businesses in Sydney Region with 5 to 50 computers

100% Australian based in Sutherland Shire

Smart Solutions IT Services

20+ Years of IT Expertise

Smart Solutions IT Services

Supporting 40+ Local Businesses

Smart Solutions IT Services

Fast Response for Maximum Uptime

Smart Solutions IT Services

Professional IT Support Services

Smart Solutions IT Services (SSIT) specialises in providing Managed IT Support Services to small businesses in Sydney Region. We are based in Sutherland Shire.

We offer comprehensive solutions tailored to meet all your IT needs. Our services include cybersecurity, hardware and software troubleshooting, and the supply and installation of computers and servers, ensuring your business operates smoothly and securely.

What We Do

IT Services

We offer comprehensive IT services tailored to the unique needs of small businesses, ensuring seamless technology operations.

Managed IT Support Services

Managed IT Support Services

Comprehensive IT management tailored to your business needs.

Explore More

IT Consulting

IT Consulting

Expert advice to optimise your IT strategy and operations.

Explore More

Cloud Migration Services

Cloud Migration Services

Seamless transition to cloud solutions for enhanced flexibility.

Explore More

Microsoft 365 Management

Microsoft 365 Management

Efficient management of your Microsoft 365 environment.

Explore More

IT Procurement & Installation

IT Procurement & Installation

Sourcing and setting up the right technology for your business.

Explore More

Office IT Relocation

Office IT Relocation

Smooth relocation of your IT infrastructure during office moves.

Explore More

How to engage with SSIT

Adhoc

$160 per hour

(billed in 15 minute increments)

Proactive IT Maintenance

Silver

$0

/ per computer per month

  • Security Essentials Plan + Backup (see below) is Mandatory
  • Remote Login Software for quick user support
  • Handling issues identified using Service Requests (Tickets) in our PSA (Professional Services Administration) System
  • Monthly Reporting (to highlight how your IT network is performing with Recommendations for Improvement)

  • Annual Health Check on all computers and house-keeping on all software licenses in use
  • Asset Management
  • Access to Customer Portal so you can see all your agreements, invoices, tickets etc
  • No User Support Labour Included, On-Demand IT Support as needed (charged at hourly rate billed in 15 min increments)

Gold

$80

/ per computer per month

Everything in Silver plus:

  • Unlimited MAINTENANCE Support (e.g. issues with Operating System / Microsoft Office software / Email / Spam / Virus / Spyware / Malware / Printing / Scanning / setup email on Mobile devices / slow computers / Internet browsing etc)

  • Network Monitoring (e.g. issues with Remote Access, Internet up- time)

  • User Account Management
  • Email Account Management
  • Domain Management
  • Warranty Support on SSIT- supplied hardware only

Platinum

$120

/ per computer per month

Everything in Gold plus:

  • Add/Moves/Changes to computers & Users
  • On-boarding / Off-boarding users
  • Custom Application Software Updates
  • Extended Support hours covered (Mon-Friday: 7:30 AM – 6 PM); (Sat: 8:30 AM – 12 PM)

  • Warranty Support on non SSIT- supplied hardware
  • Vendor Support (e.g. 3rd Party Software providers, ISP, CCTV provider etc)

  • Labour to remediate issues caused due to Hardware issues
  • Pricing above is Monthly
  • Pricing is based on the total number of computers in use
  • T&C’s apply
  • Price excludes GST

Popular Services

Domain Management Domain Hosting (includes unlimited DNS changes) $35/per year
Website Hosting Web Hosting $180/per year
VoIP Phone System Fully featured Business Phone System $29/per extn
Server (Cloud / On-Premises) Hosting, Regular Monitoring & Management from $150/per server

Cybersecurity Solutions

Our cybersecurity solutions are designed to safeguard your business against evolving digital threats. With proactive monitoring, risk assessments, and advanced protection measures, we ensure your sensitive data remains secure and your operations uninterrupted.

Cyber Risk Assessment

Comprehensive evaluations to identify potential vulnerabilities.

Explore More

Managed IT Security Solutions

Ongoing monitoring and management of your security systems.

Explore More

Cloud Backup & Disaster Recovery

Ensuring your data is secure and recoverable in any situation.

Explore More

Cyber Security

Security Essentials

$45

/ per month

  • RMM Remote Monitoring & Maintenance, Windows Updates, Security Patch Management $18 per pc

  • EDR Managed Endpoint Threat Detection & Response with SOC $10 per pc

  • Web Protection Blocks Malicious fraudulent websites, filters content $7 per pc

  • MFA for Office 365 Multi-factor authentication on Email (one-off setup fee, no ongoing cost) $0 per user

  • MDR for Microsoft 365 Managed Detect & Response to suspicious Email activity/user logins $6 per licensed email

  • Spam Filter Filters Junk emails, emails with malicious content $4 per email ID

Backup

Selected based on your setup

  • BCDR Solution for data on Servers / Critical Computers from $80 per pc

  • SharePoint Backup Backup of company data in Office 365 (beyond default 30 days) $19 per company

  • Email Backup Backup of email mailbox (beyond default 30 days) $7.50 per mailbox

Security Enhancements

To further improve your Cyber Security

  • Password Manager All passwords are stored in a secure vault, which saves time $8 per user

  • Website Firewall Protects Websites from getting hacked $25 per website

  • Website Backup Regular backups of the website to cloud $17 per website

  • Pricing above is Monthly
  • Pricing is based on the total number of computers in use
  • Price excludes GST

Why Choose SSIT

Navigating the myriad of IT solutions and conflicting opinions can be overwhelming for any business. Key questions often arise, such as: Should we transition to the Cloud? What are the advantages and disadvantages? What hardware will boost staff productivity? How can we ensure a smooth office relocation? Is our current IT setup secure? What cyber security risks could lead to costly downtime? At SSIT, we begin by thoroughly understanding your business needs and current IT infrastructure. Our approach is to optimize existing resources and then recommend enhancements that provide additional functionality and improve reliability and security. We offer comprehensive management and maintenance of your IT infrastructure, including unlimited support for a fixed monthly fee. Our strategic IT meetings help you proactively plan and budget for future upgrades. In the event of any issues, our dedicated Sydney-based Help Desk and Onsite support team ensure prompt resolution.

image - 2024-10-12T175655.393
Smart Solutions IT Services

Elevate Your IT Experience

We are committed to providing exceptional IT support tailored to your business needs. Let us partner with you to streamline your technology and enhance your productivity. SSIT's team is 100% Sydney-based. We do not outsource any work to contractors or offshore in order to maintain quality, communication, and local knowledge. Explore to learn more about how we can help your business thrive.