Rapid IT Response

In Just 15 Minutes!

Offering Managed IT Support Services, Cybersecurity, IT Consulting, Cloud Solutions, and More

Supporting Sydney based businesses since 2004

100% Australian based in Sutherland Shire

Managed IT Support & Cyber Security Services Provider in Sutherland Shire, Sydney

20+ Years of IT Expertise

Managed IT Support & Cyber Security Services Provider in Sutherland Shire, Sydney

Supporting 40+ Local Businesses

Managed IT Support & Cyber Security Services Provider in Sutherland Shire, Sydney

Fast Response for Maximum Uptime

Managed IT Support & Cyber Security Services Provider in Sutherland Shire, Sydney

Professional IT Support Services

Smart Solutions IT Services (SSIT) offers comprehensive IT solutions tailored to meet all your business IT needs. Our services include cybersecurity, managed IT for a fixed monthly fee, hardware and software troubleshooting, networking, supply and installation of computers and servers, Cloud Hosted VoIP PABX / Microsoft Teams based phone systems etc. 

Our prompt professional support ensures your business keeps operates smoothly and securely.

We offer comprehensive management and maintenance of your IT infrastructure, including unlimited support for a fixed monthly fee.

 

What We Do

IT Services

We offer comprehensive IT services tailored to the unique needs of small businesses, ensuring seamless technology operations.

Comprehensive IT management tailored to your business needs.

Explore More

Expert advice to optimise your IT strategy and operations.

Explore More

Seamless transition to cloud solutions for enhanced flexibility.

Explore More

Efficient management of your Microsoft 365 environment.

Explore More

Sourcing and setting up the right technology for your business.

Explore More

Smooth relocation of your IT infrastructure during office moves.

Explore More

How to engage with SSIT

Adhoc

$160 per hour

(billed in 15 minute increments)

Proactive IT Maintenance Plans

Silver

$0

/ per computer per month

  • Security Essentials Plan + Backup (see below) is Mandatory
  • Remote Login Software for Quick User Support

  • Ticketing System Handling issues identified using Service Requests (Tickets) in our PSA (Professional Services Administration)

  • Monthly Reporting (to highlight how your IT network is performing with Recommendations for Improvement)

  • Health Check Annual Health Check on all computers and house-keeping on all software licenses in use

  • Asset Management of all your computers

  • Customer Portal so you can see all your agreements, invoices, tickets etc

  • On-Demand IT Support No User Support Labour Included, use SSIT's services as needed (charged at hourly rate billed in 15 min increments)

Gold

$80

/ per computer per month

Everything in Silver plus:

  • Unlimited Support Unlimited Maintenance Support over the Phone / Remote Login / Onsite Visits to keep your IT running as is (excludes Add/Moves/Changes etc)

  • Network Monitoring (e.g. issues with Remote Access, Internet up- time etc)

  • User Account Management
  • Email Account Management
  • Domain Management
  • Warranty Support on hardware supplied by SSIT only Labour to deal with warranty claims

Platinum

$120

/ per computer per month

Everything in Gold plus:

  • Add/Moves/Changes to computers

  • On-boarding / Off-boarding Users
  • Software Updates Labour to update Custom Line of Business Application Software

  • Extended Support hours covered (Mon-Friday: 7:30 AM – 6 PM); (Sat: 8:30 AM – 12 PM)

  • Warranty Support Labour to deal with warranty claims

  • Vendor Support (e.g. 3rd Party Software providers, ISP, CCTV provider etc)

  • Hardware Issues Labour to remediate issues caused due to hardware failure

Cyber Security

SSIT's Cyber Security solutions are designed to safeguard your business against evolving digital threats. With proactive monitoring, risk assessments, and advanced protection measures, we ensure your sensitive data remains secure and your operations uninterrupted.

Comprehensive risk assessment to identify potential vulnerabilities.

Explore More

Ongoing monitoring and management of your security systems.

Explore More

Ensuring your data is secure and recoverable in any situation.

Explore More

Cyber Security Solutions

Security Essentials

$45

/ per month

  • RMM Remote Monitoring & Maintenance, Windows Updates, Security Patch Management $18 per pc

  • EDR Managed Endpoint Threat Detection & Response with SOC $10 per pc

  • Web Protection Blocks Malicious fraudulent websites, filters content $7 per pc

  • MFA for Office 365 Multi-factor authentication on Email (one-off setup fee, no ongoing cost) $0 per user

  • MDR for Microsoft 365 Managed Detect & Response to suspicious Email activity and user logins $6 per licensed email

  • Spam Filter Filters Junk emails, emails with malicious content $4 per email ID

Backup

from $19

/ per month

  • SharePoint Backup Cloud Backup of your company data on Microsoft Office 365 $19 per company

  • BCDR Solution for data on Servers / Critical Computers from $80 per pc

Security Enhancements

  • Email Backup Backup of email mailbox (beyond default 30 days) $7.50 per mailbox

  • Password Manager All passwords are stored in a secure vault, which saves time $8 per user

  • Website Firewall Protects Websites from getting hacked $25 per website

  • Website Backup Regular backups of the website to cloud $17 per website

Managed IT Support & Cyber Security Services Provider in Sutherland Shire, Sydney

Elevate Your IT Experience

We are committed to providing exceptional IT support tailored to your business needs. Let us partner with you to streamline your technology and enhance your productivity.

SSIT's team is 100% Sydney-based. We do not outsource any work to contractors or offshore in order to maintain quality, communication and local knowledge.

Our strategic IT meetings help you proactively plan and budget for future upgrades. In the event of any issues, our dedicated Sydney-based Help Desk and Onsite support team ensure prompt resolution.

Learn more about how SSIT can help your business thrive.

Why Choose SSIT

Navigating the myriad of IT solutions and conflicting opinions can be overwhelming for any business. Key questions often arise, such as: Should we transition to the Cloud? What are the advantages and disadvantages? What hardware will boost staff productivity? How can we ensure a smooth office relocation? Is our current IT setup secure? What cyber security risks could lead to costly downtime?

At SSIT, we begin by thoroughly understanding your business needs and current IT infrastructure. Our approach is to first optimize existing resources and then recommend enhancements that provide additional functionality and improve reliability and security.

Managed IT Support & Cyber Security Services Provider in Sutherland Shire, Sydney