Comprehensive Managed IT Support Services

Our Managed IT Support Services provide businesses with comprehensive, proactive management of their IT infrastructure. We handle everything from troubleshooting and maintenance to software updates and network security, ensuring your systems run smoothly.

Why Managed IT Support Services Are Essential for Your Business

In today's fast-paced business environment, relying on managed IT support services is critical for maintaining a competitive edge. At SSIT, we ensure that your IT infrastructure operates seamlessly with comprehensive managed IT services that address all aspects of technology management. From preventing downtime to securing your data with network security solutions, our proactive approach reduces IT-related disruptions, so your team can focus on core business tasks. Whether you're a small business with growing IT needs or looking to streamline your current systems, our managed IT services are designed to offer peace of mind, increased productivity, and robust IT performance.

IT Maintenance Plans

Silver

$0

/ per computer per month

Pay as you go IT support

Security Essentials Plan is Mandatory
Remote Login Software for quick user support
Handling issues identified using Service Requests (Tickets) in our PSA (Professional Services Administration) System
Monthly Reporting (to highlight how your IT network is performing with Recommendations for Improvement)
Annual Health Check on all computers and house-keeping on all software licenses in use
Asset Management
Access to Customer Portal so you can see all your agreements, invoices, tickets etc
No User Support Labour Included, On-Demand IT Support as needed (charged at hourly rate billed in 15 min increments)

Gold

$80

/ per computer per month

Unlimited Maintenance Support to keep your IT running as is (excludes Add/Moves/Changes etc)

Everything in Silver plus:

Unlimited MAINTENANCE Support (e.g. issues with Operating System / Microsoft Office software / Email / Spam / Virus / Spyware / Malware / Printing / Scanning / setup email on Mobile devices / slow computers / Internet browsing etc)
Network Monitoring (e.g. issues with Remote Access, Internet up- time)
User Account Management
Email Account Management
Domain Management
Warranty Support on SSIT- supplied hardware only

Platinum

$120

/ per computer per month

All you can eat plan

Everything in Gold plus:

Add/Moves/Changes to computers & Users
On-boarding / Off-boarding users
Custom Application Software Updates
Extended Support hours covered (Mon-Friday: 7:30 AM – 6 PM); (Sat: 8:30 AM – 12 PM)
Warranty Support on non SSIT- supplied hardware
Vendor Support (e.g. 3rd Party Software providers, ISP, CCTV provider etc)
Labour to remediate issues caused due to Hardware issues

Start Today

At Smart Solutions IT Services, if you have questions about our services or need immediate IT support, our team is here to help. Contact us now to schedule a consultation!

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