Commitment to Outstanding Services Since 2004
Established over 20 years ago in 2004, Smart Solutions IT Services has been a trusted provider of Managed IT Support Services in the Sutherland Shire region of southern Sydney, NSW, Australia. Our office, located in Caringbah, serves as the hub for delivering exceptional IT solutions tailored to the needs of local businesses. With a commitment to outstanding service, we pride ourselves on our unique selling proposition of a 15-minute response time, ensuring our clients receive timely support when they need it most.
Local Expertise
We currently manage IT for approximately 40 businesses, with 70% of our clients based locally within the Sutherland Shire. Our expertise spans various industries, allowing us to understand the unique challenges faced by businesses in the area. This local focus enables us to provide personalised service that meets the specific needs of each client, fostering long-term partnerships built on trust and reliability.
Mission
Grow people who are passionate about constant improvement, making IT simple
Vision
All team members growing both personally and professionally with constant improvement being the driving force.
We strive towards excellence in Service by consistently providing prompt response times. A professional team passionate about matching the right technology to client’s needs and
providing robust IT Solutions.
Remember to keep it simple and have lots of fun along the way.
Values
- Prompt Response Time
- Efficiency
- Consistency
- Organized
- Quality
- Excellence in Customer Service
- Clear concise Communication
- Positive Can-Do Attitude
- Making IT simple
Why Choose SSIT
At SSIT, we understand that effective IT support is crucial for the success of your business. Our commitment to delivering high-quality Managed IT Support Services has established us as a reliable partner for companies in the Sutherland Shire. By focusing on proactive management and rapid response times, we help mitigate risks and enhance operational efficiency.
About SSIT
Company Profile
- We love making IT simple
- Matching client needs to the right IT Solution
- Providing prompt professional friendly service with a smile
- Everything a Small / Medium Business needs for a complete IT solution
- Sydney (Remote & Onsite)
- Australia Wide (Remote with contacts in all major capital cities for onsite work)
- Over 20+ years (since February 2004)
- We are a team of 6 highly qualified and experienced IT Support Engineers (some with Mastersin IT degrees from Australian Universities), very experienced, dedicated and highly motivated!
- We are a Microsoft Partner as well with experience in most products and services used in the SMB marke
- Our state-of-the-art 100% Australian owned Help Desk is located in Taren Point, Sutherland Shire Sydney
- $40+GST per 15 min block for work done Remotely (Phone Support / Remote Login). Minimum 1 hour labour charged for onsite visits. during business hours
- Business hours: Mon to Fri 8:30am to 5pm
- After Hours (M-F 7am to 8:30am, 5:00pm to 7:00pm): 1.5 x Business Hour Rates; (Sat/Sun 8:30am to 5:pm): 2 x Business Hour Rates
- We only take on clients who value their IT and see it as an investment, not a cost to their business
- Managed IT Service
- Outsourced IT Department
- IT Consulting
- Windows Server / Desktop / Laptop: Supply, Installation, Maintenance, Upgrades & Support
- Hardware & Software Troubleshooting
- Networking
- IT Security Solutions (Anti Virus, Web Protection etc)
- Backup Solutions: both onsite and fully automated offsite
- Spam Filtering Service
- Business Relocations
- Cloud Solutions
- Office 365 Email Hosting & Migration Services
- And much more …..
Tools We Use to Deliver Our Services Professionally
- We use World’s#1 Professional Services Automation Software called ConnectWise
- ALL your Service Requests are tracked from beginning to end in the form of “Tickets”
- End of the month reporting shows you exactly what work we did
Software is installed on each server and computer we are managing. The software carries out:
- Remote Monitoring (including Alerting us in case of a problem)
- Maintenance (Disk Cleanups/Defrag)
- Patch Management: Deployment of approved Windows Updates only
- Automatic restart of Critical Services required for the server / computer to operate effectively
- Anti Virus / Security monitoring & alerting
- Pro-actively picks up eminent hardware issues which will cause downtime later
- Central place for us to manage all your computers
- Contains all vital information about your IT Network, Passwords etc stored in a secure manner, easily accessible by our engineers when needed.
SSIT is always up to date with the latest advancements in technology. As new technology becomes available and we deem it will be relevant for your setup, we recommend those solutions to you on a monthly basis
Monthly detailed report provided re what's happening with your IT network and any recommendations for improvement
- Prompt response time (within 15 mins during business hours)
- Clear Communication
- Small / Medium Business Specialists
- Professional and organised
- Positive Caring Attitude
- Great Customer Service
- Integrity – honesty in dealing with our clients
- Best solution to meet the client’s needs
- Up to Date with Technology
- On-time
- Consistent and efficient
Think of us as your very own IT department - just a phone call away!
Meet the Team
Raj Gurmukhani
DIRECTOR
Raj is the owner/founder of SSIT. His passion is to provide the “Ultimate IT Experience”. He focusses on constant improvement in internal systems, processes and right people in place. Staying current by constantly tweaking the technology stack to keep pace with the rapidly changing IT landscape
Komal Gurmukhani
OPERATIONS MANAGER
Komal overseas the service delivery and accounts, ensuring client’s expectations are met. She comes with over 18 years of experience as an IT Support engineer
Manish Shrestha
SOLUTION ARCHITECT / IT SUPPORT ENGINEER
Manish’s role is to understand the needs of new prospective customers and designing the appropriate solution. He is also a brilliant engineer with lots of patience
Nick Mullen
SENIOR IT SUPPORT ENGINEER
Nick has over 24 years of IT Support experience. This enables him to troubleshoot and support wide range of IT systems with ease
SSIT's Office
Client Reviews
Frequently Asked Questions
We service Greater Sydney and Wollongong regions. Head office is based in Caringbah, Sutherland Shire with satellite offices in Bella Vista, Sydney CBD, Minto, Kogarah, Helensburgh and Wollongong
Silver Plan is $25 per computer per month, Gold Plan (which includes unlimited maintenance support) is $90 per computer per month. Pricing based on minimum 5 computers.
Silver Plan includes Monitoring & Maintenance of all your computers. Gold Plan includes unlimited support for a flat fee per month. Please refer the Plan page on our website for details
During business hours, you will get a response within 15 minutes when you email the special email address provided to you. After hours, please call 1800 775 991 and press the option to be connected to our engineer for after-hours emergency support.
Everything a small to medium business needs: hardware / software / network troubleshooting, email management, printer / scanner issues, slow internet, remote access & VPN issues to name a few
Our Managed Service Agreement has no lock in contract. It's a month-to-month commitment with no lock in contract, can be cancelled anytime with 30 days notice
As a business grows, the owner / manager (hopefully) realises that some things are just not worth their time. Acknowledging that yest, some issues are easy to fix by googling, however some issues can take you a lot more time to troubleshoot and resolve yourself. It simply pays to have an arrangement with a professional IT company who can resolve your issues promptly, while you focus the highest and best use of your time
No! All support engineers and staff are based in Sydney in our 100% Australian Help Desk
We have been operating since Feb 2004 (over 18+ years) in Sydney
Our engineers are highly qualified (most with Masters Degrees from Australian universities), Microsoft Certified and decades of experience supporting the SMB market in Sydney region
Yes, we are resellers for all major brands. We predominantly use business grade HP desktops, notebooks and servers with 3 year warranty. By purchasing from us, we cover the Labour involved in making a warranty claim, so you don't need to waste your precious time chasing the supplier
Yes, we have cover for Public Liability and Professional Indemnity. Certificate of Currency can be provided upon request
The mutual confidentiality clause in our Managed Service Agreement provides protection to your business IP etc. Our privacy policy (advertised on our website) demonstrates that we comply with the strict Australian government regulations
Yes, we are a Microsoft Partner, with decades of years of experience in supplying, installing, configuring Microsoft Windows / Office and all related software. We specialise in Microsoft Office 365
Experience the Difference
Our dedicated team of four employees is passionate about helping businesses thrive through effective IT management. With extensive experience and a deep understanding of technology, we work collaboratively with our clients to optimise their IT infrastructure and enhance productivity. Connect with us for more information.